Finally, some good news to report. About one hour ago we successfully restored login functionality for all Homestead websites. Homestead Storefronts are still not accessible, but we hope to have them up soon. You may see some erratic behavior for the next few hours as we bring things up, and it is possible we will have to "bounce" login access on and off through the night, but we are seeing the light at the end of the tunnel.
Thanks to everybody for your wonderful patience and support during this very frustrating time for all of us. More info as it is available.
--jsk
Thanks. It's reasuring to know what the problem is and that someone is working on it. Good luck with the fix. I appreciate your service.
Posted by: Dave Shields | October 20, 2006 at 06:32 PM
It is decent of you to post this information, and your frustration is reassuring in that it reflects your understanding of the frustration of customers such as me who faithfully publish new information on their site every day, with a loyal readership wondering what happened.
Posted by: Gary Abernathy | October 20, 2006 at 07:00 PM
When something you use every day stops working you find out how much you need and want this service back. Two days were long enough to discover this. Thanks for getting Homestead back on track. Three cheers for Justin
Posted by: Ed Trexler | October 20, 2006 at 09:29 PM
Appreciate that you have problem but perhaps a little more timely advice would have helped as I had critical updates to perform on my site, no access, no explaination ... your emails came out when the problem was almost fixed!
Posted by: William | October 20, 2006 at 09:39 PM
To all the Homestead employees who have lived on adrenaline and (probably) pizza the past two days and to those who will continue to work throughout the weekend to further stabilize the system ... THANK YOU!
To Justin who responded to my email in remarkably short order and kept me updated so I could update Forum members ... THANK YOU!
Posted by: susan - Moderator Homestead Members Forum | October 20, 2006 at 10:28 PM
Just wanted to drop by and say thanks. I agree with an earlier post who said you don't know how much you need something until its gone. Homestead is the best company out there for my needs. Keep up the good work!
Posted by: Sean Chandler | October 25, 2006 at 06:52 PM