I just wanted to send a hearty thanks to all of our customers who were so understanding and supportive during our outage last Thursday and Friday. Things are essentially back to normal, but we're still dealing with a few residual effects. If you are experiencing any issues with your site please call our technical support line at (800) 710-1998--even if you don't have phone support on your service plan we are waiving that restriction while we work through all issues.
Finally, if you sent me personal email, I apologize that I haven't gotten back to everybody yet. I'll be working through them this week, but make sure to call our support line if your note pertained to a technical problem or question. I've personally received over 1000 messages since the outage, most of them wonderfully understanding, and for that I and everybody on the Homestead team send out a big THANK YOU!
--jsk
Comments